Puja Gorai

Explore my work.

Six companies. Different problems, products, and people. Select a company to explore the projects within.

Conceptual illustration of shared settings connecting multiple services

AWS — Management Console

4 projects

My work in AWS Console Experiences connected enterprise customer discovery, shared platform ownership, and launches spanning the wider AWS organisation. I worked with 30+ Fortune 500 enterprise customers on the different needs of IT administrators and developers, then translated those needs into Console experiences, public APIs, and launch priorities.

User Experience Customization

How enterprise discovery shaped a new AWS service, and why I launched account colours before the broader customisation experience.

My role: I led customer discovery, feature prioritisation, and the phased launch of AWS User Experience Customization, working with engineering on the product experience and programmatic configuration.

100K+ accounts in 12 weeksView project →

Multi-session Console

Launching multi-session across AWS, then improving service support, account identification, link sharing, and usability to reduce opt-outs.

My role: I led the launch, coordinating 250+ AWS teams. After launch, I combined user feedback with behaviour data, secured approval for an adoption roadmap, and drove delivery over six months, including follow-up work with 25+ teams on service support.

Opt-out rate: 20% → below 4%View project →

Centralized Settings Platform

Owning shared settings infrastructure used by 100+ AWS services and storing 6B+ settings.

My role: I owned the centralised settings platform used by more than 100 AWS services. My scope combined platform ownership with new settings experiences and coordination across Console, service, and Identity teams.

Platform scope: 100+ services · 6B+ settingsView project →

GenAI Launch Agents

Reusable AI agents for the repeated work around AWS Console product launches.

My role: I built reusable GenAI agents using Amazon Quick Suite to automate product-launch tasks for AWS Console PM teams.

~90% less time on launch tasksView project →
Conceptual illustration of connected retailers, forecasting, and distribution

Jumbotail

2 projects
Conceptual illustration of produce inspection and computer vision assessment

Intello Labs

2 projects
Conceptual illustration of transparency, trust, and an investment experience

CRED — CRED Mint

1 project

CRED Mint was CRED’s first investment product, backed by peer-to-peer lending. I owned the online and offline product experience to build trust: how members understood the offering, moved through the experience, and received support. My scope was the trust and customer experience, alongside the launch strategy.

Conceptual illustration of activity, community, and habit progress

Maitri.life

1 project

Maitri.life was an entrepreneurial attempt to make everyday habits easier to sustain through community and accountability. I co-founded the venture, recruited an eight-person team, and launched a device-connected experience across mobile and WhatsApp for steps, meditation, and workout goals. We attracted real users, ran a three-month program, and later discontinued the venture when I pursued my MBA.

Conceptual illustration of financial data brought together for decision-making

Credit Suisse — Prime Services

2 projects